Delivery
DELIVERY OPTIONS
How long will my order take to be delivered?
Most items are delivered in 3-5 working days on standard service but please allow up to 28 days in case of delay - undue delays will be advised.
We can offer a 'Next Day'& 'Saturday' services if you require your order quickly as long as orders are placed by 13:00 the day before the chosen delivery date.
DIRECT FROM SUPPLIER: most direct deliveries are dispatched within 7 working days - please call us on 01429 852859 for additional details
Please specify an address at which you will be available to take delivery between 7:30am and 6pm / Mon - Fri
We CANNOT guarantee specific times for deliveries and the drivers unfortunately cannot call you to confirm they are on their way - time slots are allocated on the day depending on the drivers route and number of deliveries
We CAN deliver on Saturdays for only £13 (not applicable for DIRECT FROM SUPPLIER items)
Our couriers will leave a calling card if you are not in when delivery is attempted, they will try neighbouring properties first and then attempt to deliver again on the next working day
You can contact the couriers to arrange re-delivery direct with them if you wish or we can do this for you
If the box containing your purchase looks damaged when you receive it then please mark as such when you sign for it - or write "unchecked" as this will help us deal with queries if your items are damaged.
You can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com
Can I have my order delivered to a different address?
Yes! When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your credit / debit card is registered.
Bank / Public Holiday Opening Times?
These are the dates when we will be closed - any orders placed on these dates will be dispatched on the next available weekday
Bank / Public Holiday Opening Times?
These are the dates when we will be closed - any orders placed on these dates will be despatched on the next available weekday.
| Date | Day of the week | Bank holiday |
|---|---|---|
| 18th April | Friday | Easter Good Friday |
| 21st April | Monday | Easter Monday |
| 5th May | Monday | Early May Bank Holiday |
| 26th May | Monday | Spring Bank holiday |
| 25th August | Monday | Summer Bank Holiday |
| 25th December | Thursday | Christmas Day |
| 26th December | Friday | Boxing Day |
DELIVERY
Please specify an address at which you will be available to take delivery between 7:30am and 6:30pm / Monday - Friday
We now deliver on Saturdays for only £13
Our couriers will leave a calling card if you are not in when delivery is attempted, they will then attempt to deliver again on the next working day
You can contact the couriers to arrange a re-delivery direct with themselves if you wish or you can call or email us and we'll do it for you
Unfortunately we CANNOT guarantee specific times for deliveries - times are allocated by the courier depending on that days computer generated route and the number of parcels
Which Couriers do you use?
We usually use DHL Parcel UK (formerly UK MAIL), Interlink or Royal Mail depending on the size of the parcel, delivery method required or delivery address.
Tracking Orders
GFS (parcels sent via UK MAIL or INTERLINK): www.justshoutgfs.com
UK MAIL: https://www.ukmail.com/manage-my-delivery/manage-my-delivery
INTERLINK: http://www.interlinkexpress.com/tracking/index.jsp
ROYAL MAIL: https://www3.royalmail.com/track-your-item
DIRECT FROM SUPPLIER: most direct deliveries are despatched within 7 working days - please call us on 01429852859 for additional detailss
Do you deliver outside of the UK?
We no longer are able to arrange overseas deliveries to mainland Europe.
Delivery Times and Charges
ONE OFF DELIVERY CHARGES - we only charge one lot of postage and packing to mainland UK addresses no matter how much you order!*
UK Mainland (excluding Highlands, Islands and Northern & Southern Ireland)
Express**
Standard
Saturday
next working day
3-4 working days
Saturdays
£1.95
FREE
£13.00
Highlands, Islands & Northern & Southern Ireland
Please note costs will be confirmed via our telephone sales team on 01429 852859, but as a guide these charges will apply to the following areas-
Southern Ireland, Northern Ireland, Channel Islands, Isle of Man, Isle of Scilly, Highlands and Islands of Scotland (including - Orkney, Paisley, Perth, Wick and Thorso, Inverness, Isle of Arran, Isle of Canna, Isle of Coll, Isle of Colonsay, Isle of Cumbrae, Isle of Eigg, Isle of Jura, Isle of Rhum and Isle of Skye - this list is not exhaustive)
Express Deliveries
Express delivery orders should be delivered as per the table below.
ORDER DAY
Pre 12:30
Post 12:30
Mon
Tue
Wed
Tue
Wed
Thu
Wed
Thu
Fri
Thu
Fri
Mon
Fri
Mon
Tue
Sat
Tue
Tue
Sun
Tue
Tue
**Express delivery next working day for orders placed by 12:30pm Mon-Thu - £1.95
**Express Delivery orders placed at the weekend or Bank Holidays will be despatched on the next working day
(please note that orders placed on Friday pre 12:30pm for next day delivery will be delivered on Monday)